EBT card stolen in Virginia: what to do
Simple answer
Change the PIN now. Then tell the SNAP office.
A theft on or after December 21, 2024 is not eligible for federal replacement. We never ask for the card number or the PIN.
What to do now
- 1. Change the PIN with the phone number printed on the card. Do it before the next deposit if you can.
- 2. Check the account for charges you did not make.
- 3. Tell the Virginia SNAP office. USDA says the state will not call or text to ask for your PIN or card number.
- 4. Ask for a new card if someone copied the old one.
How to lock the card
We did not verify an official lock-card app or website for Virginia on 2026-10-16. Use the phone number on the card, or ask the SNAP office to stop the card. Do not type the card number, the PIN, or a login on this page.
Old plan notes for Virginia
These notes are from the USDA chart dated 2024-10-02. They describe the federal replacement plan. They are not a promise for a theft after December 20, 2024.
Where claims were accepted: Accepting reports by phone, email, or in-person at local offices. Online optional available in the future.
Did the plan require a new card? Yes
Skimming reimbursement
Federal funds can replace SNAP stolen from October 1, 2022 through December 20, 2024. A theft on or after December 21, 2024 is not eligible for federal replacement. A state may use its own money. USDA says there is no promise that state money will be paid back with federal funds.
We did not verify whether Virginia still replaces newer thefts with state money. The September 2025 data file we opened counts old claims. It does not say who still pays.
USDA stolen benefits page, updated 2026-09-08. Last checked 2026-10-16.